Author Topic: No Key Email Received  (Read 262 times)

scottb613

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No Key Email Received
« on: March 28, 2025, 12:23:10 PM »
Hi Folks,

Just a heads up - I purchased my VA2 key this AM - via your website. I still haven't received an email with a key.

I did receive a receipt via PayPal.

I don't need it - as I retrieved my key via your automated system.

Just a heads up you might have an issue with your licensing system. I checked my spam folder too.

Regards,
Scott

Gary

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Re: No Key Email Received
« Reply #1 on: March 28, 2025, 01:06:40 PM »
Thanks for the heads up, Scott.

I will say that your domain (and one of the other large ones) is absolutely notorious for spamming/blocking emails.  The VA.com backend has been set up so that folks in your domain (and the other large one) will actually get two emails sent from two different mail service providers (one of which is Google).  So, if neither message has shown up, your provider has blocked/spammed both messages.   What is interesting is that there are other folks with your same domain that have received their registration keys without issue, and I do not have any outbound errors in the log for the last several days.

You *may* get your original emails in a day or two- which has happened before (and is totally weird).  I've had something similar happen to me recently when trying to get emails from Roku while setting up a device (I use the other large mail service).  I retried several times - I think I got one message some time later.  Sorry to be blathering on about all that, but it's actually a real sore spot :P  On a positive note, I almost *never* get messages from Gmail users - and they are not set up to get two emails (the one they receive is not from the Google service).  Not sure what Gmail is doing, but it works somehow.

Sorry about that.  I hope you continue to enjoy the software!


scottb613

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Re: No Key Email Received
« Reply #2 on: March 28, 2025, 07:48:39 PM »
Hi Gary,

Hah - no worries - I feel your pain. Yeah - it can be frustrating at times - just wanted you to be aware.

I did receive the following email - not sure if it was automated or in response to my query here.

Quote
VoiceAttack Registration
To:  me
 ยท
Fri, Mar 28 at 7:30 PM

I'm all set - thanks for all you do!

Much appreciated.

Regards,
Scott