Thank you, that fixed it. I'm still really new to using VA. I was going off what I found in the PDF file. There are no [] around the word captain so I thought that I needed to leave them out. I'm including an example from the PDF below, am I misunderstanding it, maybe something changed or a bug?
Section from PDF:
The dynamic response sections don't have to just be at the beginning. They can be
anywhere in the phrase. Also, as a side-effect, if you put a semicolon on at the end of
the selections, it makes the section optional:
[Greetings;Hello]captain[how are you;] <---- captain has no [] around it.
This results in a response of:
Greetings captain how are you
Hello captain how are you
Greetings captain
Hello captain