Author Topic: Were you asked to provide a, 'VoiceAttackFault.txt' file after a crash?  (Read 11964 times)

Gary

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If VA crashes suddenly, there's a good chance the information about the crash is captured somewhere.  The crash information will first be written to Windows' event log and then it will be written into a file called, 'VoiceAttackFault.txt'.  This information is written in the fault file as a convenient means of getting the same data you would have to extract from Windows' event log (saving some steps, time, explanation, frustration and lost hair).  You'll most likely be asked for the VoiceAttackFault.txt file (or the contents of that file) when diagnosing an issue you may be having with VoiceAttack.  If you are asked to provide this information, your fault file will be located in your installation directory.  This is usually C:\Program Files (x86)\VoiceAttack (standalone version) or
C:\Program Files (x86)\Steam\SteamApps\common\VoiceAttack (Steam version).  If VA does not have proper permissions to write this file to the installation folder, current beta versions (and future full releases) of VoiceAttack will also attempt to write the fault file to the same directory that holds its data file.  This directory is (usually) C:\Users\YOUR_USER_NAME\AppData\Roaming\VoiceAttack

If for some reason you are not able to find or access the fault file, you can extract the same data from the Windows event log with the following steps:

Press the Windows key
Type, 'Event Viewer'
Open up the Event Viewer app
In the left pane of the Event Viewer app, expand, 'Windows Logs' and click on, 'Application'.  The log entries will appear in the center.
On the right side in, 'Actions', locate and click on the, 'Filter Current Log' icon.

The filter screen will appear -
In the, 'Event Sources' combo box, type, 'voiceattack' (all one word) - or - select, 'VoiceAttack' from the list (it's usually a long list and might be faster to just type lol).

Click OK and the log will be filtered to just VoiceAttack entries.
Export your log entries by clicking, 'Save Filtered Log As' (over on the right side again). 
At the bottom, choose, 'Text (Tab delimited)' and type in a file name. 
Click, 'Save'.

If you're unable to get an idea of what's going on inside the fault file or event log, just upload the file(s) to the appropriate thread (or send to support@voiceattack.com if instructed to do so) and some friendly and helpful individual will attempt to help decipher them for you.

I hope that clears some things up!
« Last Edit: April 24, 2020, 06:16:36 PM by Gary »